REFUND POLICY

1. What You're Paying For

Your Haulr subscription buys access to the Haulr software platform — the voice-quote engine, carrier match results, dashboard, and API integrations. It does not pay for freight transportation. Every shipment is a separate transaction directly between you and the carrier you choose.

2. First-Payment Money-Back Guarantee (7 Days)

If Haulr doesn't work for you, we'll refund your first subscription payment in full within 7 calendar days of purchase — no questions asked. Email support@thehaulr.com from the address on your account and we'll process the refund within 5 business days.

3. After the First 7 Days · Cancel Anytime

You can cancel any time from your account settings. Cancellation stops future auto-renewal — you keep full access until the end of the current paid billing cycle. We do not issue partial-month or pro-rata refunds for time not yet used, except where required by applicable law (see §5).

4. What's NOT Refundable

• Any second or later subscription payment (renewal charges).
• Overage charges for bookings past your plan limit.
• Any freight, carrier fees, accessorials, detention, or fuel surcharges — those are billed by the carrier directly and are not held or refundable by Haulr.
• Subscription fees where the account was suspended for violation of the Terms of Service (fraud, prohibited cargo, abuse, etc.).

5. Statutory Refund Rights

Some jurisdictions grant refund or cooling-off rights beyond what's described above:

• California — you may cancel a recurring subscription at any time without penalty (Business & Professions Code §17602). The self-service cancel button in your account satisfies this.
• EU / UK — 14-day right of withdrawal under EU Directive 2011/83/EU. Because Haulr is a digital service that begins on payment, you waive this right the moment you start using the platform after paying — but you may still request a full refund within 14 days if you have not created a quote, booked a shipment, or used any paid feature.
• Any other statutory refund right applicable to you where you sit takes precedence over this policy to the minimum extent required by law.

6. Freight Disputes Are With the Carrier

If a shipment is damaged, delayed, lost, or misdelivered, your claim is against the carrier under the Carmack Amendment (49 U.S.C. §14706) and the bill of lading you signed with them — not against Haulr. Haulr does not hold your freight payment, is not a party to the bill of lading, and cannot issue a refund on the carrier's behalf. We are, however, happy to introduce you to the carrier's claims department if you email support.

7. Chargebacks

If you file a chargeback with your bank instead of contacting us, we'll respond to the dispute with proof of service (login records, quote history, this policy). If the chargeback is successful for a fee you legitimately owed, your account may be suspended and you may be blocked from creating a new one.

8. How to Cancel or Request a Refund

1. Sign in to your Haulr account.
2. Go to Plans & Pricing → Manage Subscription.
3. Click Cancel (immediate) or email support@thehaulr.com with subject "Refund request" from the email on your account.

9. Contact

Refuel LLC · PO Box 2967 · Palos Verdes Peninsula, CA 90274 · support@thehaulr.com