TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using Haulr (the "Platform"), operated by Refuel LLC ("we", "us", "our"), you ("you", the "User") agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. These Terms are a binding contract.

2. Haulr's Role · Not a Broker, Not a Carrier

2.1 Software / Technology Platform. The Platform provides a search, matching, and communication interface that lets users describe freight, view non-binding rate estimates supplied by or computed from third-party carrier data, and contact independent carriers directly. The Platform's sole product is software.

2.2 Not a Freight Broker. Haulr does not negotiate, arrange, or solicit the transportation of property for compensation as defined under 49 U.S.C. §13102(2) or 49 CFR §371. Haulr does not hold a Motor Carrier (MC) authority, does not issue Bills of Lading, and does not maintain a BMC-84 surety bond. If you require services from a licensed freight broker you must contract with one separately.

2.3 Not a Motor Carrier. Haulr does not own, lease, operate, or insure any commercial motor vehicle, does not employ any driver, and does not transport cargo.

2.4 Independent Third Parties. All carriers, brokers, drivers, and rental providers ("Service Providers") listed on the Platform are independent third parties, not agents, employees, partners, or joint-venturers of Refuel LLC. Their inclusion on the Platform is not an endorsement or guarantee of their qualifications, fitness, equipment, or performance.

2.5 Quotes Are Estimates. All rates shown are non-binding estimates generated from public market data, carrier-supplied rate tables, and live-API integrations. Final pricing is determined solely by the carrier upon physical inspection of the freight and execution of the carrier's own rate confirmation, bill of lading, or tariff. Estimates may differ materially from the carrier's final invoice.

3. No Payment Custody · Direct Carrier Payment

3.1 Haulr never holds, escrows, or processes freight payments. All amounts owed for the transportation of property are paid by the User directly to the chosen Service Provider, per the Service Provider's own invoice and payment terms.

3.2 The only money flowing to Refuel LLC through the Platform is your monthly subscription fee (and any applicable overage usage fees) collected by our payment processor (Stripe). That fee is consideration for use of the Platform software, not for transportation services.

4. Subscription & Billing

Haulr plans are billed monthly in advance via Stripe and auto-renew until cancelled. Booking limits reset every 30 days from your subscription start date. Overage usage above plan limits is billed at the then-published overage rate (visible in-app at the time of booking). You may cancel at any time from your account; access continues through the end of the paid cycle. No refunds are issued for partial months, unused bookings, or any reason other than as required by applicable law.

5. Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, MATCHING RESULTS, RATE ESTIMATES, AND VOICE / AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, UNINTERRUPTED OPERATION, OR THAT ANY CARRIER WILL ACCEPT, PERFORM, OR DELIVER ANY SHIPMENT. REFUELL LLC DOES NOT WARRANT THE QUALITY, SAFETY, INSURANCE COVERAGE, EQUIPMENT, LICENSING, OR PERFORMANCE OF ANY SERVICE PROVIDER LISTED ON THE PLATFORM. YOU USE THE PLATFORM AT YOUR OWN RISK.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REFUELL LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF, OR DAMAGE TO, CARGO, LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR USE, ARISING OUT OF OR IN CONNECTION WITH (i) YOUR USE OF THE PLATFORM, (ii) ANY MATCHING, QUOTE, OR RECOMMENDATION DISPLAYED ON THE PLATFORM, OR (iii) ANY ACT, OMISSION, DELAY, NON-DELIVERY, MIS-DELIVERY, THEFT, DAMAGE, PERSONAL INJURY, OR PROPERTY DAMAGE CAUSED BY ANY SERVICE PROVIDER, EVEN IF REFUELL LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AGGREGATE CAP. REFUELL LLC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED THE GREATER OF (a) US $100, OR (b) THE TOTAL SUBSCRIPTION FEES YOU PAID TO REFUELL LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. This cap applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of incidental or consequential damages. To the extent such law applies to you, some of the exclusions and limitations above may not apply.

7. Cargo Claims · Carmack Amendment

Cargo loss and damage claims are governed by the Carmack Amendment (49 U.S.C. §14706), the carrier's tariff or rate confirmation, and the bill of lading executed between you and the carrier. Such claims must be filed directly with the carrier, not with Haulr. Refuel LLC is not a party to the bill of lading, has no insurable interest in your cargo, and is not liable for any cargo loss, damage, shortage, delay, or refusal.

8. Indemnification

You agree to defend, indemnify, and hold harmless Refuel LLC and its officers, members, employees, contractors, and affiliates from and against any and all claims, demands, actions, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your use of the Platform;
• your breach of these Terms or any representation, warranty, or covenant herein;
• any cargo you tender for transportation, including hazardous, prohibited, or regulated materials moved without proper FMCSA, DOT, IATA, or customs compliance;
• any dispute between you and any Service Provider, including disputes over rates, pickup or delivery, damage, loss, delay, demurrage, detention, or accessorials;
• any third-party claim against Refuel LLC arising from your conduct on the Platform.

9. User Conduct & Prohibited Use

You agree not to: (a) misuse the Platform; (b) attempt to gain unauthorized access to any account, server, or data; (c) book fraudulent or sham shipments; (d) tender for transportation any cargo prohibited by law or by the chosen carrier's tariff, including but not limited to hazardous materials moved outside FMCSA / DOT / IATA regulations, illicit substances, weapons, human remains without permits, live animals without permits, or unmanifested high-value cargo; (e) scrape, reverse-engineer, or redistribute any portion of the Platform; or (f) use the Platform to compete with Refuel LLC. Violation may result in immediate termination, ban, and forfeiture of any remaining subscription time, with no refund.

10. Intellectual Property

All content, branding, logos, source code, application architecture, voice prompts, training data, fine-tuned models, model weights, prompt-engineering artifacts, and the Haulr name are the intellectual property of Refuel LLC. You may not copy, modify, reverse-engineer, decompile, lease, license, or redistribute any portion of the Platform without prior written consent.

10.1 Ownership of Generated Code, Architecture, and Models. All intellectual property rights — including but not limited to source code, application architecture, system design, data schemas, voice prompts, training data, fine-tuned models, model weights, prompt-engineering artifacts, configuration files, and any derivative works generated by, with, or on behalf of Refuel LLC (including outputs produced by AI coding assistants, third-party model providers, contractors, or automated build systems used in the development of Haulr) are the exclusive and perpetual property of Refuel LLC. No third-party tool vendor, AI provider, contractor, or development platform retains any ownership, license-back, residual, or sublicensable interest in the Haulr codebase, application structure, training data, or models. To the extent any such party would otherwise hold rights by operation of law or default platform terms, those rights are hereby irrevocably assigned to Refuel LLC. This clause survives termination of these Terms.

11. Binding Arbitration · Class-Action Waiver

PLEASE READ CAREFULLY — THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

11.1 Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform — including the validity, scope, or enforceability of this arbitration clause — that is not resolved within 30 days of written notice to support@thehaulr.com shall be resolved by final and binding arbitration administered by JAMS in Los Angeles, California, under the JAMS Streamlined Arbitration Rules then in effect. Judgment on the award may be entered in any court of competent jurisdiction.

11.2 Class-Action Waiver. YOU AND REFUELL LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR CONSOLIDATED PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

11.3 Exceptions. Either party may bring an individual action in small claims court, or seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights, without first arbitrating.

11.4 Opt-Out. You may opt out of this arbitration provision by sending written notice to support@thehaulr.com within 30 days of first accepting these Terms.

12. Governing Law & Venue

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict-of-laws principles. Subject to Section 11 (Arbitration), any action permitted to proceed in court shall be brought exclusively in the state and federal courts located in Los Angeles County, California, and you consent to personal jurisdiction therein.

13. Miscellaneous

13.1 Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

13.2 No Waiver. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

13.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to any successor or affiliate.

13.4 Force Majeure. Neither party is liable for failures or delays caused by events beyond reasonable control, including acts of God, war, civil disturbance, governmental action, labor disputes, internet outages, or third-party service failures.

13.5 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Refuel LLC regarding the Platform and supersede all prior agreements.

14. Changes

We may update these Terms at any time. Material changes will be posted with an updated "Last updated" date. Continued use after such posting constitutes acceptance.

15. Contact

Refuel LLC · PO Box 2967 · Palos Verdes Peninsula, CA 90274 · support@thehaulr.com